5G/4G Full Network Smart Watch 720*720 2.40 inch HD Big Screen Video Call 8GB+128GB RAM Google Play WIFI GPS Smartwatch 2100 mAH
Price range: $145.75 through $173.05
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Additional information
| High-concerned chemical | None |
|---|---|
| Dial Window Material Type | Glass,Coated Glass,Hardlex,Sapphire Crystal |
| Band length[mm] | 280 |
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Store Policies
Shipping Policy
Shipping Policy
Effective Date: 1 May 2025
Welcome to ShocoMall Marketplace. This Shipping Policy outlines the terms and expectations regarding the delivery of products purchased through our platform.
1. General Shipping Information
ShocoMall is a multi-vendor marketplace. Shipping services are managed individually by each vendor unless otherwise stated.
Products may ship from different vendors and locations, resulting in separate deliveries for a single order.
Estimated delivery times and shipping costs will be provided at checkout.
2. Shipping Methods and Timeframes
Standard Shipping: 10 a 15 business days
Express Shipping (if offered): 1 a 5 business days
Local Pickup (if applicable): Available upon vendor confirmation
Delivery timeframes may vary based on:
The vendor’s location
The buyer’s shipping address
Public holidays and peak seasons
3. Shipping Charges
Shipping costs are calculated based on product weight, dimensions, destination, and chosen delivery method.
Final shipping charges will be displayed at checkout.
Vendors may offer free or flat-rate shipping at their discretion.
4. Order Processing Time
Vendors are responsible for processing orders within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays unless specified by the vendor.
5. Tracking Orders
Vendors must provide tracking information once the order is dispatched.
Customers will receive an email or SMS notification with tracking details when available.
ShocoMall is not responsible for tracking updates provided by third-party carriers.
6. Undeliverable or Delayed Shipments
If an item is returned due to an incorrect address or delivery failure, the customer may be responsible for reshipping costs.
Delays caused by customs, natural disasters, or courier issues are beyond our control. In such cases, ShocoMall will assist to the best of its ability.
7. International Shipping
Some vendors may offer international shipping. Availability and fees will be displayed on the product page.
Customers are responsible for any import duties, taxes, or customs fees applicable in the destination country.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact the vendor within 7 days of delivery or the estimated delivery date.
Vendors are required to provide a resolution which may include a refund, replacement, or reshipment.
9. Vendor-Specific Policies
Each vendor may have additional shipping terms and conditions.
Customers are encouraged to review vendor policies before making a purchase.
10. Contact Us
For questions about shipping or specific orders, please contact the respective vendor directly. For general inquiries, you may reach out to:
Email: [email protected]
Refund Policy
Refund Policy
Effective Date: 1 May 2025
At ShocoMall Marketplace, customer satisfaction is our priority. This Refund Policy outlines the terms and procedures for requesting refunds for products purchased on our platform.
1. General Policy
ShocoMall is a multi-vendor platform. Each vendor manages their own refund and return process in compliance with this policy.
Customers must review individual vendor refund terms listed on product pages or vendor profiles before purchase.
All refund requests are subject to vendor approval and product eligibility.
2. Eligibility for Refunds
You may request a refund if:
You received the wrong item.
The product arrived damaged or defective.
The product never arrived (verified through tracking).
The product does not match its description or specifications.
Refunds may not be granted if:
The item was purchased by mistake or you changed your mind.
The return window has expired.
The product was used or is no longer in its original condition.
3. Timeframe for Refund Requests
Refund requests must be submitted within 7 days of receiving the item.
Requests for missing deliveries must be made within 14 days of the estimated delivery date.
4. How to Request a Refund
Log in to your ShocoMall account.
Go to Order History and select the item in question.
Click on Request Refund and complete the required form with a clear explanation and supporting evidence (e.g., photos, tracking issues).
The vendor will respond within 3–5 business days.
5. Return Requirements
Some refunds may require the item to be returned to the vendor.
Items must be returned in their original packaging, unused, and with all included accessories.
Return shipping costs may be covered by the vendor in cases of fault (e.g., defective item), or by the customer in other cases.
A return tracking number may be required to process your refund.
6. Refund Method and Timeline
Approved refunds will be issued to the original payment method used during checkout.
Refunds typically take 5–10 business days to appear, depending on your payment provider.
ShocoMall does not issue cash refunds.
7. Non-Refundable Items
The following items may not be eligible for refund unless defective or damaged:
Perishable goods
Personalized or custom-made products
Digital downloads or virtual products
Sale or clearance items marked as “final sale”
8. Disputes and Escalations
If a resolution cannot be reached with the vendor, you may escalate the issue to ShocoMall support by emailing [email protected] with your order details and communication history.
9. Policy Updates
ShocoMall reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform indicates your acceptance of the updated terms.
10. Contact Us
For any questions about refunds or your order status, please contact:
Email: [email protected]
Cancellation / Return / Exchange Policy
Cancellation, Return & Exchange Policy
Effective Date: 1 May 2025
At ShocoMall Marketplace, we aim to provide a safe and satisfactory shopping experience. This policy outlines the terms under which order cancellations, returns, and exchanges may be requested by customers, as well as the responsibilities of vendors.
1. Order Cancellation Policy
Before Shipment:
Customers may cancel an order before it has been processed or shipped by the vendor.
To request a cancellation, go to My Orders and select Cancel Order.
Vendors must approve the cancellation before any payment reversal is processed.
After Shipment:
Once an order has been shipped, it cannot be canceled. Customers must wait to receive the item and initiate a return request (if eligible).
2. Return Policy
Eligibility Criteria:
Returns are accepted under the following conditions:
The item is damaged, defective, or incorrect.
The product does not match the description provided on the product page.
The item is unused, in original condition, and returned within 7 days of delivery.
Non-Returnable Items:
The following items are not eligible for return unless received damaged or defective:
Perishable goods
Custom-made or personalized products
Digital or downloadable items
Final sale or clearance items marked “non-returnable”
Return Process:
Login to your ShocoMall account and go to Order History.
Select the product and click Request Return.
Provide a reason and upload supporting photos or documentation if applicable.
Vendor will review and respond within 3–5 business days.
If approved, follow the instructions to return the product, including packaging and shipping details.
3. Exchange Policy
Exchanges are subject to product availability and vendor approval.
Only products returned due to sizing issues, wrong item sent, or minor defects may be eligible for exchange.
Customers may be required to return the original item before the replacement is shipped.
If an exchange is not possible, a refund or store credit may be offered as an alternative.
4. Return Shipping Costs
Vendor Responsibility: If the item is damaged, defective, or incorrect, the vendor will cover return shipping costs.
Customer Responsibility: If returning for personal reasons (e.g., changed mind), the customer must bear return shipping costs.
5. Refund Timeline
Refunds for approved returns or cancellations will be processed within 5–10 business days after the item is received and inspected.
Refunds will be credited to the original payment method.
Vendors must confirm receipt and condition of returned goods before initiating refunds.
6. Disputes and Resolution
If a vendor fails to respond or resolve a return/exchange/cancellation request within the stated time, customers may escalate the issue to ShocoMall Support.
Contact: [email protected] with your order number and issue summary.
7. Policy Updates
ShocoMall reserves the right to amend this policy at any time. Updates will be posted on this page, and continued use of our services indicates acceptance of the revised policy.
8. Contact Us
For further assistance with cancellations, returns, or exchanges:
Email: [email protected]
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