ShocoMall Refund and Returns Policy
Last Updated: [Insert Date]
Thank you for choosing ShocoMall. We aim to provide a seamless shopping experience for both buyers and sellers. Our Refund Policy outlines the terms and conditions for refunds on products purchased through the ShocoMall platform.
1. Refund Eligibility
1.1 Product Issues:
- You may be eligible for a refund if the product you received is damaged, defective, or significantly different from the product description on ShocoMall.
1.2 Non-Delivery:
- If you did not receive your order within the specified delivery timeframe, you may be eligible for a refund.
1.3 Cancellation:
- Refunds for canceled orders will be processed according to the cancellation policy outlined in our Terms of Service.
2. Refund Process
2.1 Contact Customer Support:
- To initiate a refund, please contact our customer support team at [email protected] within [insert number] days of receiving the product. Provide your order number and a detailed description of the issue.
2.2 Return Authorization:
- In some cases, our customer support team may require you to return the product. You will receive instructions on how to proceed, and the return must be authorized by ShocoMall.
2.3 Return Shipping:
- If a return is required, the cost of return shipping will be covered by the buyer unless otherwise specified by ShocoMall.
3. Refund Criteria
3.1 Product Condition:
- Returned products must be in their original condition, unused, and in the original packaging.
3.2 Verification:
- ShocoMall reserves the right to verify the validity of refund requests and may request additional information or evidence.
4. Refund Method
4.1 Original Payment Method:
- Refunds will be issued to the original payment method used for the purchase.
4.2 Processing Time:
- Refunds will be processed within [insert number] business days of receiving the returned product or validating the refund request.
5. Non-Refundable Items
5.1 Digital Products:
- Digital products, once purchased, are generally non-refundable unless otherwise specified.
5.2 Custom or Personalized Items:
- Items that are custom-made or personalized may not be eligible for a refund unless they are defective or significantly different from the product description.
6. Changes to the Refund Policy
ShocoMall may update this Refund Policy from time to time. Any changes will be communicated through email or prominently posted on our website.
Contact Us
If you have any questions, concerns, or need assistance with the refund process, please contact our customer support team at [email protected]
Thank you for shopping with ShocoMall!